Shipping Policy
We proudly offer Free UK-Wide Shipping on all orders.
- Delivery Time: 8–12 business days after final design approval. Rush orders may be accommodated upon request.
- Courier Services: We work with trusted UK couriers to ensure safe and on-time delivery.
- Tracking: You will receive tracking details once your order has been dispatched.
Please Note: Delays caused by couriers, extreme weather, or force majeure are beyond our control. We are not liable for such external disruptions.
Returns & Refund Policy
Custom Packaging Products
Due to the bespoke nature of our products, returns are not accepted once an order has been approved and processed.
What If My Order is Damaged or Incorrect?
We take quality seriously. If your order is:
- Damaged during delivery
- Incorrect in design or quantity
Please email info@theroyalpackaging.co.uk within 1 working days of receiving your order. Include your order number and clear photos of the issue. We will investigate and offer:
- A partial refund or discount on your next order (case-by-case basis)
Samples
We encourage customers to request samples or digital mockups before full production to avoid misunderstandings.
Cancellations
Orders can be cancelled before final artwork approval. Once production begins, cancellation is no longer possible due to the customised nature of the product.
Contact Us
For any shipping or returns-related queries, feel free to contact us:
Email: info@theroyalpackaging.co.uk